Case Study · Team Skylight

Eleven years, finally
written down

Skylight ran on tribal knowledge for a decade. Team Skylight turns that into one public source of truth: our mission, vision, core values, standards, and history, for every role in the company. Built with Claude.

Visit teamskylight.com

Years of operations, finally written down

Performance standards every shift trains on

Source of truth for the entire company

The Build

From tribal knowledge to a culture OS

Capture

Eleven years of Skylight lived in people's heads: the mission, the values, what great service actually looks like on a Saturday night. Step one was pulling all of it out and writing it down, in Vietnamese first.

Structure

One clear ladder: foundation, core values, then five performance standards, each with five concrete actions per shift. Every team gets its own view: bar, service, hostess, security, kitchen, office.

Build

A custom Next.js site written with Claude: bilingual, fast, and public. It includes the company journey, guest reviews mapped to standards, and an interactive challenge that tests whether you actually know the material.

Onboard

Every new hire starts at teamskylight.com: the history, the values we hire for, the standards for their exact role. Day one no longer depends on who happens to be training you.

Live

It runs in the open. Guests, applicants, and the whole team see the same source of truth, and the /join portal turns culture into hiring: people apply because of what they read.

Ongoing

Culture ships like code

When a standard sharpens or a chapter gets added to the story, we edit, push, and the whole company sees it the same day. No stale handbooks in a drawer.

The Result